ICON

Support

We're here to help.

If you're experiencing an issue with the ICON app or have a question about your account, bookings, or payments, you've come to the right place.

Booking Issues

Having trouble with a booking? Whether it's a scheduling conflict, a no-show, or a session that didn't go as planned, reach out and we'll help resolve it.

Payments & Billing

Questions about charges, subscriptions, credits, or refunds? We can help you understand your billing and resolve any payment issues.

Account & Security

Need to update your account, reset your password, or have concerns about account security? We've got you covered.

Contact Us

The fastest way to get help is to email our support team directly:

Email: support@iconapp.co

Please include your account email and a description of the issue. We aim to respond within 24 hours.

Frequently Asked Questions

How do I book a photographer?

Open the ICON app, browse nearby photographers or submit a booking request, select your preferred date, time, and session details, then confirm your booking using credits or direct card payment.

How do credits work?

Credits are the currency used within ICON to pay for photography sessions. You can purchase credits through a monthly subscription or as a one-time purchase. The number of credits required per session varies based on the photographer's tier and session details.

How do I get my photos?

After your session, your photographer uploads the edited photos directly to ICON. You'll receive a notification when they're ready, and you can view and save them from your booking gallery in the app.

Can I cancel a booking?

Yes. You can cancel a booking through the app. Cancellation terms depend on how far in advance you cancel. Details are shown at the time of booking and in the booking confirmation.

How do I add or change my payment method?

Go to your Wallet in the app to add a new card or manage existing payment methods.

How do I delete my account?

You can delete your account from the Account Settings section in the app under Privacy & Security. Account deletion is permanent. Some financial records may be retained for legal compliance.

I'm a photographer — how do I get paid?

Photographers are paid through Stripe Connect. During onboarding, you'll set up your payout account. Earnings from completed sessions are deposited automatically according to your payout schedule.

I'm a photographer — how do I sign up?

Apply to join the ICON network by filling out our Photographer Application. We'll review your application and get back to you.

Report a Problem

If you've encountered a bug or technical issue, please email support@iconapp.co with:

This helps us investigate and fix the issue faster.